Shipping policy

Shipping Policy

Processing Time

All orders are roasted fresh and processed within 2–5 business days of purchase, excluding weekends and holidays. You will receive a confirmation email with tracking details once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected delivery method. Estimated delivery times are:

• Standard Shipping (U.S.): 3–7 business days

• Expedited Shipping (U.S.): 2–4 business days

• International Shipping: Delivery times vary by destination and carrier

Please note that delivery times are estimates only and are not guaranteed.

Tracking Information

Once your order ships, you will receive an email with tracking information. Please allow 24–48 hours for tracking updates to appear.

Delayed or Lost Shipments

USMIL Coffee Co. is not responsible for shipping delays once your order has been handed off to the carrier. This includes delays caused by weather, customs, or carrier-related issues.

If your order is significantly delayed or appears lost, please contact us at support@usmil.com. We will do our best to assist you and, when applicable, help file a claim with the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 30 days of delivery with your order number and photos of the damage. We may offer a replacement or store credit at our discretion.

Incorrect Shipping Information

Please ensure all shipping details are correct before placing your order. We are not responsible for packages sent to incorrect or incomplete addresses provided at checkout. Reshipment of returned or undeliverable packages may incur additional charges.